The Founder's Log: A Look Inside Beyondspace Studio
One of the most common questions I get is, "What does your day actually look like?" The answer is a bit unique because I’m a digital nomad. My office can be a café in Hanoi one month and a co-working space in Lisbon the next. This means my schedule has to be flexible, but the core routine remains the same.
For anyone curious about the nitty-gritty of building software for a Squarespace business while living on the move, here’s a look at my typical day, currently running on a GMT+7 timezone.
7:00 AM - 7:30 AM: The First Pass
Before anything else, I do a quick first pass of my communications. This is a brief check of our support inbox and system logs just to make sure no critical, overnight emergencies have popped up from users in different timezones. It’s a quick scan, not a deep dive.
9:00 AM: The Morning Triage & Intelligence Gathering
This is when the real workday begins. With a fresh coffee in hand, I settle in for a methodical check-in. The first stop is our Bolddesk app, where I handle all user support tickets. I categorize them by priority: simple "how-to" questions get answered first, then feature requests, and finally, potential bugs that need investigation.
Bolddesk screen
Next, and this is a crucial habit, I check the logs on our DocsBot questions. This is my secret weapon. Seeing the questions users ask our documentation bot tells me two things:
Content opportunities: If a question is asked frequently, I'll turn it into a short, public Q&A post. It's great for SEO and helps other users.
Product friction: It shows me exactly where users are getting stuck, highlighting potential issues with our products or documentation that need fixing.
DocsBot screen
Finally, I’ll browse the latest Squarespace Circle updates to stay on top of any platform changes that might affect my tools or users.
10:00 AM: Proactive Support & Community Pulse
With the inbox clear, I shift to proactive community work. I spend about an hour on the Squarespace Community Forum. I don't just lurk; I actively join discussions. Answering questions and seeing the challenges real users face keeps my work relevant and is the best way to understand the "burning questions" that can inspire my next blog post.
12:00 PM: Break & Recharge
This is my non-negotiable break. I step away from the screen completely. I’ll use a proper meal and clear my head. Trying to solve a complex coding problem when you're hungry is a waste of time. This break ensures my afternoon is productive.
1:30 PM: Deep Work, Part 1: Bug Squashing & Stability
My rule is simple: bugs get fixed first. Before I write a single line of new code for new features, I address any critical issues reported by users or identified from my morning checks. I believe a stable, reliable tool is far more valuable than one with a dozen features that are half-baked. A smooth user experience is everything.
3:00 PM: Deep Work, Part 2: Building the Future (Ground Control)
This is when I do my most focused work. With bugs out of the way, my entire development focus right now is on Ground Control. This is the "head down, headphones on" part of the day where I'm architecting new features, refactoring code, and chipping away at our product roadmap. It's a slow and steady process of bringing a big idea to life.
5:00 PM: Marketing & Content Creation
I switch from a developer mindset to a creator mindset. My marketing is all about education and adding value. Based on the insights I gathered in the morning, I'll start creating content. This usually involves:
Writing a detailed blog post that solves a common user struggle.
Creating short-form video tutorials or GIFs.
Doing a bit of market research by looking for inspiring websites built on Squarespace. It's part inspiration, part competitive analysis.
6:30 PM: The "Soft" Clock-Out
I do a final check of the support inbox and wrap up any lingering tasks. This is usually when I close the laptop for the main workday. It's important to have a stop to disconnect and enjoy wherever I am in the world.
11:00 PM: The "Bad Habit" Final Check
I’ll admit to a bit of a bad habit, born out of necessity. Since most of my customers are in the EU and the US, their workday is just getting started as mine is ending. So, right before I wind down for the night, I do one last, quick check of my inbox. It gives me peace of mind to know there are no urgent issues, and it allows me to quickly respond to a customer who would otherwise be waiting until the next day.
And that’s the general routine. When I’m busy exploring a new city or country, the timeline might shift, but the tasks remain the same. If I spend an afternoon getting lost in new streets, I’ll happily make up the work in the quiet of the night. It’s a constant cycle of listening, fixing, building, and sharing.
What does your workday look like? I'd love to hear about it in the comments below!
